We are located in Paris in France
Where are you located?
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product?
Our offices are located in Paris, France. Our international warehouse is located in China.
What are the shipping times for your products?
We take 2-4 days ( this can be extended up to 14 days in case of sales) to process your order and then 3-5 weeks to deliver it to you.
How can I track my order?
All you have to do is take your tracking number that you can find in your email confirmation and enter it in the dedicated page: Tracking your order.
You will find this page always available at the very top of our store just next to the button: SHOP.
Missing some items from my order, what's going on?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.
What to do if the watch doesn't work?
Please confrim the watch crown is in the right place, because before we ship out the watch, we pull out the watch crown to save battery power.
If the watch still does not work, just send us an email to: info@bariz-paris.com with :
- Your order number
- A summary of the situation
Our customer service will be happy to send you another one completely free or to refund you if you wish.
What to do if you never receive the product?
If you still haven't received your order after one month, just send us an email to: info@bariz-paris.com with :
- Your order number
- A summary of the situation
Our customer service department will be happy to help you find out where your package is and when it should arrive.
If our customer service notices any obvious signs of theft or disappearance of your package, they will send you another one completely free or to refund you if you wish.
What to do if the product arrives damaged?
If your product arrived damaged, just send us an email to: info@bariz-paris.com with :
- Your order number
- A summary of the situation
- A photo or video of the damage
Our customer service will be happy to send you another one completely free or to refund you if you wish.